IT Support Specialist CV Example & Guide (2026)
A free, recruiter-ready it support specialist CV example formatted for the UK — A4 sizing, a personal profile, and achievement-led bullet points. Edit it in one click.
Free to build & preview · A4 & Letter · PDF, Word & plain-text export
How to write a it support specialist CV (UK)
Open with a short personal profile, then prove your impact with achievement-led bullet points — each one a result, not a duty. Keep it to two A4 pages, list experience in reverse-chronological order, and mirror the language in the job advert so it passes any applicant tracking system.
Example bullet points to adapt
- Resolve an average of 45 tickets weekly in ServiceNow with a 78% first-call resolution rate.
- Maintain a 4.7/5 end-user satisfaction score across 2,000+ tickets closed annually.
- Manage Active Directory user provisioning and offboarding for 400+ employees with zero access-control incidents.
- Lead onboarding IT setup for 8-10 new hires monthly, reducing average setup time from 2 hours to 45 minutes.
- Escalate and track SLA-critical tickets, maintaining 96% compliance with contracted response-time SLAs.
- Provided Tier 1 hardware, software, and network troubleshooting for 1,200+ students and staff.
- Resolved 30-35 tickets weekly across Zendesk with an average resolution time under 4 hours.
- Built a self-service knowledge base of 40+ articles, reducing repeat password-reset tickets by 25%.
Key skills for a it support specialist CV
IT Support Specialist CV FAQs
What should a it support specialist CV include in the UK?
A UK it support specialist CV leads with a short personal profile, then work experience in reverse-chronological order with achievement-led bullet points, key skills, and education. Keep it to two A4 pages, and you don’t need a photo, date of birth, or marital status.
CV or resume — what’s the difference?
In the UK and most of Europe, “CV” is the standard term for the 1–2 page document you send with a job application (what Americans call a resume). Our builder uses A4 sizing and UK conventions when you choose this format.
How long should my CV be?
Two A4 pages is the UK norm. Lead with your strongest, most relevant achievements so a recruiter sees your value in the first half-page.
How do I quantify help desk work on a resume?
Report ticket volume, resolution time, and satisfaction score together, e.g., 'resolved an average of 45 tickets weekly with a first-call resolution rate of 78% and a 4.7/5 satisfaction score.' These three numbers are exactly what an IT manager reviewing SLA performance wants to see.
Should I list every software and tool I've supported?
List the categories and top tools most relevant to the job posting — ticketing system, OS platforms, and any enterprise software (M365, Google Workspace, VPN clients) — rather than an exhaustive list. Depth on a few relevant tools reads stronger than a scattershot list of everything you've touched once.